
Last week I was changing a belt tensioner on the pickup and ended up having to deal with what is called a frozen nut. I tried the regular recipe of PB-TS Penetrating Catalyst
and vice grips to no avail. I used a torch on it, hoping that the nut would expand more quickly than the bolt. None of that worked. I needed a Nut Splitter Set
. You can imagine how much commentary there was on the related Facebook Status updates I had.
So I checked the websites of Ace Hardware, which is not too far away, and found their nut splitter. The size looked to be too large for where I had to get at the nut, a secret alcove that Dodge has behind the ignition coil that even the relevant Haynes manual is apparently ignorant of. And speaking of ignorance, there was a complaint on the Ace Hardware site that the nut splitter broke apart in use. These tend to be pretty solid tools with the exception of the internal threading that advances the splitter itself. In other words, if you don't know how to use it you can easily break it. I suspect that is what happened.
Menards is a bit further away but much larger, so I searched their website and lo! A nut-splitter set that looked to be able to fit. I put the pickup back together and drove to Menards, walked to the tool section and searched for about 10 minutes to no avail. Within a few more minutes, I found a sales associate strategically located near the computer with the classic DOS based inventory screen was running. I explained what I was looking for and did a quick check near the screw extractors. Not there. Bolt extractors? Found those too, but I was looking for the nut splitter. A few more associates join the search as if relishing a new challenge on a slow Saturday.
We track back to where the inventory system is. She inputs nut-splitter into the system. Nothing shows. She wanders off to look again, and I whip out my Android phone and do the search. Another young associate shows up and I give him the part number of the nut-splitter off of their website off of my phone. With that part number, the Inventory computer happily spat out where the nut-splitter was.
Within an hour, I had gotten home, broken the bad nut off and replaced the belt tensioner with a new nut. But while I was doing that, I couldn't help thinking that... the Menards website and their inventory system didn't appear connected.
I couldn't help thinking, "I can fix that". I've set up intranet sites for similar purposes, using Drupal, that do much the same thing - making the system easier to use for employees, and in one case, employees in different countries.
I also couldn't help thinking that a smartphone is an invaluable tool to a DIY mechanic.