customer service

The True Way To Monitor Social Media

'10 Cool Social Media Monitoring Tools' was posted by someone on Facebook - and I suppose those tools are good for monitoring... stuff... but it seems to me that so close after its inception people are forgetting what the true value of social media is - and how to measure it. It isn't a matter of how many connections you have, how many followers you have or even how many visitors you have on a page.

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