Henry Ford

Titles in business have been greatly overdone and business has suffered. One of the bad features is the division of responsibility according to titles, which goes so far as to amount to a removal altogether of responsibility. Where responsibility is broken up into many small bits and divided among many departments, each department under its own titular head, who in turn is surrounded by a group bearing their nice sub-titles, it is difficult to find any one who really feels responsible. Everyone knows what "passing the buck" means. The game must have originated in industrial organizations where the departments simply shove responsibility along. The health of every organization depends on every member--whatever his place--feeling that everything that happens to come to his notice relating to the welfare of the business is his own job. Railroads have gone to the devil under the eyes of departments that say: Oh, that doesn't come under our department. Department X, 100 miles away, has that in charge.