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"the whole point of the acknowledgment of this open letter is that Linden Lab does want to be publicly castigated in the future - why else would it have come to a public and open letter?"

Should there be a "not" in there? ie. "that Linden Lab does NOT want..."?

On this point, you're totally right - and that LL's response to complaints that it's cut off communication with the community is "but you've got Jira!" tells you everything you need to know about the internal state of the Lab.

However, I think you're being a bit optimistic if you think that a petition that's fundamental complaining that LL isn't fixing bugs and doesn't actually listen should - or can - suggest a "viable solution". As I've said elsewhere, I'd rather suggest a potential solution and be shown why it's wrong than posit no solution at all.

Ultimately, it's down to LL to fix SL, no matter how it seems intent on hiving the dull fixing work off to the Second Life community. Have a dig around Jira and look at the number of issues which are open and unallocated - in most categories, that's running at 90% or so...